ARE YOU A BLACK OWNED BUSINESS?
Yes, we are black-owned business.
(That's me, the chief at the top of the picture and a few members after a show!)
WHY DID MY ORDER COME FROM CHINA?
Our fulfillment teams are located in China, California, and Canada. The majority of our products come from China just like the rest of the world. We do not hold ready-made inventory for immediate shipment.
WHEN WILL MY ORDER BE SHIPPED? PLEASE READ
After production is complete.
Production time is 7-10 business days.
The reason for this time frame is that we do not hold ready-made inventory for immediate shipment. The majority of our products are made, as each order is placed by our fulfillment team in California, Canada, or China.
Once production is complete shipping to:
UK • EU • AU • NZ
CA • IT • DE • ES • NL • CH •SE • JP • RU
BR • MX • BE • DK • AT • CZ
DO YOU PROVIDE PRIORITY SHIPPING?
Yes but since most of our products are POD, those orders arrive in about 2 weeks.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
HOW MUCH IS INTERNATIONAL SHIPPING?
International shipping is $19.99 on our end. We do not pay customs taxes or fees.
THE PRODUCT I RECEIVED IS DEFECTIVE! CAN YOU PLEASE PROVIDE THE POLICY REGARDING SUCH MATTERS?
If the product you have received has defected please email us (Info@triiibeworldwide.org) immediately and we will rectify the issue for you ASAP. Please include a picture of the defective product in your email.
WHAT TYPE OF FABRIC IS THE PRODUCTS MADE OF?
Our products are typically made from canvas and printed once ordered. Our products are not made out of authentic Ankara or Kente fabrics but our designers are all black and proud!
DO YOU HAVE SHOES IN A LARGER SIZE?
Men: For the majority of the shoes no, however, we do have a small selection of shoes all the way up to size 15.
Ladies: Maybe, most of the time we carry the same shoe for men. Please check our men's selection for a larger shoe size and convert the size. For example, if you wear a size 8 in women, you will be size 6.5 in men. See the chart below:
CAN I APPLY A DISCOUNT CODE AFTER I PLACE AN ORDER?
Unfortunately, no. Please make sure to enter the correct discount code before checking out. See below:
To use your discount code:
- On the checkout page, enter the discount code near your subtotal
- Enter your code
- Click Apply
If you have checked all of the above and are still having issues with the code, please email us firstname.lastname@example.org to report the website issue and we will try to further assist you with the code.
HAVE MORE QUESTIONS?
Please feel free to email us anytime at email@example.com. Someone will get back to you within 24 hours or less.